COVID-19’s impact on worker stress in human service organizations: The mediating role of inclusion

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dc.article.numbere0295743
dc.catalogadorjca
dc.contributor.authorCalderón Orellana, Magdalena
dc.contributor.authorAparicio Alonso, Andres
dc.contributor.authorLopez Huenante, Nicolas
dc.date.accessioned2023-12-19T19:17:37Z
dc.date.available2023-12-19T19:17:37Z
dc.date.issued2023
dc.description.abstractHuman service organizations faced extraordinary challenges due to COVID-19. Despite the increasing interest and research in this new scenario, there has been limited discussion about the impact of COVID-19 on workers, the challenges they faced, and the resulting stress. This study aimed to analyze the impact of COVID-19 on work-related stress and the mediating role of inclusion among workers in human service organizations in Chile during the pandemic. The research design was quantitative and involved a sample of 173 workers from civil society organizations who were contacted during the pandemic. The study confirmed that individuals most affected by the pandemic experienced higher levels of work-related stress, and that inclusion played a negative mediating role in this relationship. This article highlights the importance of relationships, decision-making processes, and access to information in reducing stress in post-COVID scenarios for organizations that traditionally handle crises.
dc.fechaingreso.objetodigital2023-12-19
dc.fuente.origenORCID
dc.identifier.doi10.1371/journal.pone.0295743
dc.identifier.urihttps://doi.org/10.1371/journal.pone.0295743
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/75545
dc.information.autorucEscuela de Trabajo Social; Calderon Orellana, Magdalena Pilar; 0000-0003-0672-5873; 16128
dc.information.autorucEscuela de Trabajo Social; Aparicio Alonso, Andres; 0000-0002-0770-214X; 1013213
dc.information.autorucFacultad de Economía y Administración; Lopez Huenante, Nicolas; S/I; 1215894
dc.language.isoes
dc.nota.accesoContenido completo
dc.pagina.final18
dc.pagina.inicio1
dc.revistaPLoSONE
dc.rightsacceso abierto
dc.subject.ddc300
dc.subject.deweyCiencias socialeses_ES
dc.titleCOVID-19’s impact on worker stress in human service organizations: The mediating role of inclusion
dc.typeartículo
dc.volumen12
sipa.codpersvinculados16128
sipa.codpersvinculados1013213
sipa.codpersvinculados1215894
sipa.trazabilidadORCID;2023-12-18
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