The behavioral consequences of repeated flight delays

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dc.contributor.authorFerrer, Juan Carlos
dc.contributor.authorRocha e Oliveira, Paulo
dc.contributor.authorParasuraman, A.
dc.date.accessioned2024-01-10T12:09:20Z
dc.date.available2024-01-10T12:09:20Z
dc.date.issued2012
dc.description.abstractUsing longitudinal data from a major airline and the conditional difference-in-differences technique, we analyze the effects of flight delays on passengers' future purchasing behavior. We address the consequences of multiple delays, differentiating their effects on members and non-members of the airline's frequent flyer program. The results show that passengers who have experienced delays fly less than passengers who have not experienced any delay. This effect is convex in the number of delays experienced, stronger in members of the frequent flyer program, and non-decreasing in time. (C) 2011 Elsevier Ltd. All rights reserved.
dc.fechaingreso.objetodigital26-03-2024
dc.format.extent4 páginas
dc.fuente.origenWOS
dc.identifier.doi10.1016/j.jairtraman.2011.11.001
dc.identifier.issn0969-6997
dc.identifier.urihttps://doi.org/10.1016/j.jairtraman.2011.11.001
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/76480
dc.identifier.wosidWOS:000302046400012
dc.information.autorucIngeniería;Ferrer J-C.;S/I;86696
dc.language.isoen
dc.nota.accesocontenido parcial
dc.pagina.final38
dc.pagina.inicio35
dc.publisherELSEVIER SCI LTD
dc.revistaJOURNAL OF AIR TRANSPORT MANAGEMENT
dc.rightsacceso restringido
dc.subjectFlight delays
dc.subjectFrequent flyer programs
dc.subjectAirline customer loyalty
dc.subjectIndirect costs and soft costs of delays
dc.subjectSERVICE
dc.subjectEXPERIENCES
dc.titleThe behavioral consequences of repeated flight delays
dc.typeartículo
dc.volumen20
sipa.codpersvinculados86696
sipa.indexWOS
sipa.indexScopus
sipa.trazabilidadCarga SIPA;09-01-2024
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