Interaction and Design Barriers for Older Adults in Food Delivery Apps: A Usability Study

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dc.catalogadorvzp
dc.contributor.authorJulia Nehme, María Begoña
dc.contributor.authorRosell Cisternas, Javiera Esperanza
dc.date.accessioned2024-06-18T13:27:31Z
dc.date.available2024-06-18T13:27:31Z
dc.date.issued2024
dc.description.abstractThis study aims to evaluate the usability of two Food Delivery Apps (FDAs) available in the marketwith a sample of older adults. We performed a usability study of basic tasks required to purchasegroceries with 12 participants (Mage ¼ 70.92, SD ¼ 4.56). Results showed that interaction experi-ence with both apps was similar. Most participants could perform the tasks, but not efficiently.Tasks that took the longest mean time were adding the first product to the cart and schedulingthe delivery service. We found 22 interface barriers for FDA1 and 23 for FDA2. The most frequenterrors were caused by a lack of a clear roadmap to guide the purchase process, unclear feedbackwhen adding products, information overload, and difficulty distinguishing interactive buttons fromtext/icons and mandatory actions from optional ones. System Usability Scale results were belowthe suggested cut-off point of 68. We provide recommendations that could help design accessibleFDAs for older adults and make them easier to use for everyone
dc.format.extent18 páginas
dc.fuente.origenORCID
dc.identifier.doi10.1080/10447318.2024.2365484
dc.identifier.urihttps://doi.org/10.1080/10447318.2024.2365484
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/86804
dc.information.autorucEscuela de Psicología; Rosell Cisternas, Javiera Esperanza; 0000-0003-1283-5710; 179907
dc.information.autorucEscuela de Diseño; Julia Nehme, María Begoña; S/I; 120953
dc.language.isoen
dc.nota.accesocontenido parcial
dc.pagina.final18
dc.pagina.inicio1
dc.revistaINTERNATIONAL JOURNAL OF HUMAN–COMPUTER INTERACTION
dc.rightsacceso restringido
dc.subjectFood delivery apps
dc.subjectInterface design
dc.subjectInteraction
dc.subjectUsability
dc.subjectUser experience
dc.subjectUX
dc.subjectAccessibility
dc.subjectOlderadults
dc.subject.ddc000
dc.subject.deweyCiencias de la computación
dc.titleInteraction and Design Barriers for Older Adults in Food Delivery Apps: A Usability Study
dc.typeartículo
sipa.codpersvinculados179907
sipa.codpersvinculados120953
sipa.trazabilidadORCID;2024-06-17
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