Waiting Room Physical Environment and Outpatient Experience: The Spatial User Experience Model as Analytical Tool

Simple item page
dc.contributor.authorJuliá Nehme B.
dc.contributor.authorTorres Irribarra D.
dc.contributor.authorCumsille P.
dc.contributor.authorYoon S.Y.
dc.date.accessioned2024-01-10T12:36:55Z
dc.date.available2024-01-10T12:36:55Z
dc.date.issued2021
dc.description.abstract© 2021 Interior Design Educators Council.Waiting to receive medical attention is universally present in outpatient health services and, therefore, is a critical experience for service satisfaction. Researchers find that the waiting room physical environment influences users, and it may reduce the adverse effects of waiting. In this study, we used the spatial user experience model (SUE) framework in order to better understand the impact of waiting room features on patient experience. We developed and administered a questionnaire in waiting rooms at two Chilean medical centers. Responses from 563 outpatients and their companions were analyzed through structural equation modeling, concluding that the model is appropriate to describe the SUE in waiting rooms. The dimensions of emotional reaction, spatial appreciation, physical compatibility, and spatial cognition had the most substantial influence on user experience. Furthermore, the user experience showed a strong influence on behavioral intentions desirable by the healthcare industry. Our study provides useful insights to managers and creative teams about the diversity of factors that should be taken into consideration to implement waiting rooms that facilitate positive experiences for patients and visitors.
dc.description.funderANID
dc.description.funderAgencia Nacional de Investigación y Desarrollo, Chile
dc.fechaingreso.objetodigital2024-05-14
dc.fuente.origenScopus
dc.identifier.doi10.1111/joid.12205
dc.identifier.eissn19391668
dc.identifier.issn19391668 10717641
dc.identifier.scopusidSCOPUS_ID:85112373237
dc.identifier.urihttps://doi.org/10.1111/joid.12205
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/76682
dc.information.autorucFacultad de Ciencias Sociales; Cumsille Eltit, Patricio Salvador; S/I; 68026
dc.information.autorucFacultad de Ingeniería; Julia Nehme, María Begona; S/I; 120953
dc.language.isoen
dc.nota.accesocontenido parcial
dc.publisherJohn Wiley and Sons Inc
dc.revistaJournal of Interior Design
dc.rightsacceso restringido
dc.titleWaiting Room Physical Environment and Outpatient Experience: The Spatial User Experience Model as Analytical Tool
dc.typeartículo
sipa.codpersvinculados68026
sipa.codpersvinculados120953
sipa.indexScopus
sipa.trazabilidadCarga SIPA;09-01-2024
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Waiting Room Physical Environment and Outpatient Experience The Spatial User Experience Model as Analytical Tool.pdf
Size:
2.82 KB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Artículos de revistas