THE IMPACT OF QUALITY OF SERVICE ON INSTITUTIONAL QUALITY IN UNIVERSITIES: EMPIRICAL EVIDENCE FROM CHILE

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dc.contributor.authorRodriguez Ponce, Emilio
dc.contributor.authorAraneda Guirriman, Carmen
dc.contributor.authorPedraja Rejas, Liliana
dc.contributor.authorRodriguez Ponce, Juan
dc.date.accessioned2024-01-10T13:43:50Z
dc.date.available2024-01-10T13:43:50Z
dc.date.issued2011
dc.description.abstractThis paper explores the relationship between the quality of university educational services and institutional quality For this purpose, a conceptual framework that links quality of service with the university quality is developed. Subsequently, the relevance of the hypothesis is analyzed and a sample of 33 universities that have participated in accreditation processes for higher education in Chile is studied. Results show that the quality of the educational service has an explanatory power of 22% of the institutional quality in the case of Chilean universities. Accordingly, it is concluded that the educational quality service of the universities is a constituent and determinant element of the quality assurance of tertiary education institutions.
dc.fechaingreso.objetodigital2024-07-02
dc.format.extent7 páginas
dc.fuente.origenWOS
dc.identifier.issn0378-1844
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/78769
dc.identifier.wosidWOS:000295760200004
dc.information.autorucEducación;Pedraja L;S/I;188830
dc.issue.numero9
dc.language.isoes
dc.nota.accesocontenido parcial
dc.pagina.final663
dc.pagina.inicio657
dc.publisherINTERCIENCIA
dc.revistaINTERCIENCIA
dc.rightsacceso restringido
dc.subjectHIGHER-EDUCATION
dc.subjectASSURANCE
dc.subjectGLOBALIZATION
dc.subjectSATISFACTION
dc.subjectPERCEPTIONS
dc.subjectIMPROVEMENT
dc.subjectSYSTEM
dc.subjectQUEST
dc.titleTHE IMPACT OF QUALITY OF SERVICE ON INSTITUTIONAL QUALITY IN UNIVERSITIES: EMPIRICAL EVIDENCE FROM CHILE
dc.typeartículo
dc.volumen36
sipa.codpersvinculados188830
sipa.indexWOS
sipa.indexScopus
sipa.trazabilidadCarga SIPA;09-01-2024
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