BPIC 2013: Volvo incident and problem management behavior analysis

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dc.catalogadoraba
dc.contributor.authorArias, Michael
dc.contributor.authorRojas, Eric
dc.date.accessioned2024-01-17T19:36:09Z
dc.date.available2024-01-17T19:36:09Z
dc.date.issued2013
dc.description.abstractThis essay has the purpose of presenting the results of a work performed as part of Third International Business Process Intelligence Challenge. This challenge presents an event log from Volvo IT Belgium Company related with incident and problem management, focusing on a couple process owner´s questions. The authors of this document present the analysis realized applying different kind of tools and process mining techniques in order to solve the challenge presented. We provide an analysis, which discovered behavior characteristics, associated with products, resources and organizational lines. The results obtained provide useful information that Volvo can use to have more knowledge about the process that they are executing and have more information to make decisions and improve the actual process.
dc.fechaingreso.objetodigital2024-01-19
dc.format.extent19 páginas
dc.fuente.origenORCID-ene24
dc.identifier.issn1613-0073
dc.identifier.urihttps://dblp.uni-trier.de/rec/conf/bpm/AriasR13.html
dc.identifier.urihttp://www.scopus.com/inward/record.url?eid=2-s2.0-84924769363&partnerID=MN8TOARS
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/80598
dc.information.autorucEscuela de Medicina; Rojas Cordoba, Eric Eduardo; 0000-0002-2570-1861; 224862
dc.information.autorucEscuela de Ingeniería; Rojas, Eric; 0000-0002-2570-1861; 224862
dc.language.isoen
dc.nota.accesoContenido completo
dc.pagina.final18
dc.pagina.inicio1
dc.relation.ispartofBPIC@BPM Demos (2013 : China, Beijing)
dc.revistaCEUR Workshop Proceedings
dc.rightsacceso abierto
dc.rights.licenseCC0 1.0 DEED CC0 1.0 Universal
dc.rights.urihttps://creativecommons.org/publicdomain/zero/1.0/deed.es
dc.subjectProcess mining
dc.subjectVolvo IT Belgium
dc.subjectBusiness Process Intelligence Challenge
dc.subjectIncident and problem management
dc.subjectIT organization, products, and support teams
dc.subject.ddc000
dc.subject.deweyCiencias de la computaciónes_ES
dc.titleBPIC 2013: Volvo incident and problem management behavior analysis
dc.typecomunicación de congreso
dc.volumen1052
sipa.codpersvinculados224862
sipa.codpersvinculados224862
sipa.trazabilidadORCID;2024-01-08
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