Assessing Spatial User Experience for Design Guidelines: A Comparative Study of Outpatient Waiting Rooms With Conventional Versus Modern Features

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dc.contributor.authorJulia-Nehme, Begona
dc.contributor.authorYoon, So-Yeon
dc.contributor.authorCumsille, Patricio
dc.contributor.authorRodriguez, Eugenio
dc.date.accessioned2024-01-10T13:10:44Z
dc.date.available2024-01-10T13:10:44Z
dc.date.issued2023
dc.description.abstractObjectives: Identify waiting room design features that are most appreciated by outpatients and their companions in conventional and modern waiting rooms. Evaluate if end users evaluate the environment differently from experts and in what aspects. Provide evidence-based design guidelines that orient designers and healthcare managers. Background: Built environments are relevant in patients' evaluation of overall healthcare service. For outpatients, waiting frequently consumes the largest amount of time; thus, waiting room interior design has great potential to enhance their experience. Methods: This study compares perceptions of two types of waiting rooms-conventional and modern-based on the spatial user experience (SUE) model. In the first stage of the study, we compared user evaluations of conventional waiting rooms (n = 137) and modern waiting rooms (n = 426) with respect to the eight SUE model dimensions using multigroup structural equation modeling. In the second stage, an expert ergonomist and two professional interior designers assessed both types of waiting rooms. Results: Results showed that modern waiting rooms were perceived to be significantly better in all SUE dimensions. We also found experts' evaluations were overall consistent with users' perceptions. Discrepancies were only found in temperature perception, signage evaluation, and spatial appreciation. Conclusions: Participants valued modern style waiting room features such as good quality signage, use of armchairs and sofas, a controlled environment, and decoration. We suggest involving end users in the design process to respond to their needs and promote a positive experience. Finally, we provide easy-to-adopt design guidelines to improve patients' waiting room experience.
dc.fechaingreso.objetodigital2024-05-02
dc.fuente.origenWOS
dc.identifier.doi10.1177/19375867231163338
dc.identifier.eissn2167-5112
dc.identifier.issn1937-5867
dc.identifier.urihttps://doi.org/10.1177/19375867231163338
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/77923
dc.identifier.wosidWOS:000985715600001
dc.information.autorucFacultad de Arquitectura, Diseño y Estudios Urbanos
dc.information.autorucFacultad de Ingeniería; Julia Nehme, Maria Begoña; S/I; 120953
dc.language.isoen
dc.nota.accesoSin adjunto
dc.publisherSAGE PUBLICATIONS INC
dc.revistaHERD-HEALTH ENVIRONMENTS RESEARCH & DESIGN JOURNAL
dc.rightsregistro bibliográfico
dc.subjectoutpatient waiting rooms
dc.subjectcomparative study
dc.subjectinterior design
dc.subjectspatial user experience
dc.subjectevidence-based design
dc.subjectdesign guidelines
dc.subjecthealthcare experience
dc.subject.ods11 Sustainable Cities and Communities
dc.subject.odspa11 Ciudades y comunidades sostenibles
dc.titleAssessing Spatial User Experience for Design Guidelines: A Comparative Study of Outpatient Waiting Rooms With Conventional Versus Modern Features
dc.typeartículo
sipa.codpersvinculados120953
sipa.indexWOS
sipa.trazabilidadCarga SIPA;09-01-2024
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