Browsing by Author "Mazzulla, G."
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- ItemEffect of critical incidents on public transport satisfaction and loyalty : an ordinal probit SEM-MIMIC approach(2020) Allen Monge, Jaime; Eboli, L.; Mazzulla, G.; Ortúzar Salas, Juan de Dios; CEDEUS (Chile)
- ItemThe role of critical incidents and involvement in transit satisfaction and loyalty(2019) Allen Monge, Jaime; Eboli, L.; Forciniti, C.; Mazzulla, G.; Ortúzar Salas, Juan de Dios; CEDEUS (Chile)