Service design and the co-production of public policies: The case of RedActiva
link https://repositorio.uc.cl/handle/11534/65382account_box Zurob Dreckmann, Carolaaccount_box Tello Escobar, Cristóbal Joseaccount_box Pacheco, Solaccount_box Negrete, Sebastián
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The role of a citizen is not to be a beneficiary of a service delivered by a public agency, but a co-producer of the same service. Interaction between the public sector and citizens therefore needs to be carefully designed in order to accomplish a co-production of public policies. Service Design could contribute to a better design of this interaction and co-production between the two parties. A case study of the project RedActiva in Chile, focused on promoting and facilitating urban mobilization of the elderly, highlights some of the contributions that Service Design could provide to public policy design from a citizencentric approach
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| Autor | Zurob Dreckmann, Carola Tello Escobar, Cristóbal Jose Pacheco, Sol Negrete, Sebastián |
| Otro autor | UC |
| Título | Service design and the co-production of public policies: The case of RedActiva |
| Revista | Service Design Proof of Concept, Proceedings of the ServDes (2018) Conference |
| Número de publicación | 5 de julio, 2018 |
| Página inicio | 631 |
| Página final | 644 |
| Fecha de publicación | 2018 |
| Resumen | The role of a citizen is not to be a beneficiary of a service delivered by a public agency, but a co-producer of the same service. Interaction between the public sector and citizens therefore needs to be carefully designed in order to accomplish a co-production of public policies. Service Design could contribute to a better design of this interaction and co-production between the two parties. A case study of the project RedActiva in Chile, focused on promoting and facilitating urban mobilization of the elderly, highlights some of the contributions that Service Design could provide to public policy design from a citizencentric approach |
| Derechos | acceso abierto |
| Enlace | https://ep.liu.se/en/conference-issue.aspx?series=&issue=150 |
| Paginación | 13 páginas |
| Palabra clave | Diseño de Servicios Innovación Pública Envejecimiento de la población RedActiva Laboratorio de Innovación Pública UC |
| Temática | Ciencias sociales |
| Tipo de documento | artículo |