New uses and new gratifications of digital diasporic media amongst same-language societies : a qualitative case study on the Venezuelan immigrant communities in Chile and in Colombia after the refugee crisis (2015 - onwards)

This research aims to analyze and document new Uses and new Gratifications (Katz, Blumler, & Gurevitch, 1973; Matsaganis, Ball-Rokeach, & Katz, 2011; McQuail, Blumler, & Brown, 1972; Schramm, 1949) that Venezuelan migrants in Chile and Colombia report over their experiences after consuming two different local news outlets of this kind: “El Vinotinto” in Chile, and “El Venezolano Colombia” in Colombia. Drawing on Park’s ideas on “Ethnic and Foreign Media” (Park, 1920, 1922, 1925), and considering the new patterns in South-South human migration, especially in Latin America and former colonies, this study also aims to distinguish the concept “Ethnic Media” from “Diasporic Media” regarding digital media created by and for migrant communities—particularly those sharing the same language. This research is a qualitative case study based upon online one-on-one interviews with migrants in Chile and Colombia to detect new Uses and new Gratifications, which relied on social distancing methods (Lupton, 2020). Findings demonstrate that, apart from the traditional categories of Uses and Gratifications described by previous authors, there are at least nine new Uses and another seven new Gratifications. In the first dimension—Uses—, audiences report using this type of media to establish parasocial interactions, communicate the situation of the immigrants in the hosting society, shopping products and services from the place of origin in the hosting society, accessing the diasporic chronicle and the migratory information, bypassing the censorship in the place of origin, learning about the local bureaucracy in the hosting society, learning slang and jargon of the hosting society, and channelling humanitarian aid. In the second dimension—Gratifications—, audiences claimed to comply with the law in the hosting society, a psychological balance due to immigration regularization, reduce disorientation by using local bureaucracy, nostalgia and bond for the place of origin, preservation of gastronomic ties with the place of origin, ethnographic-nationalism without community building, and professional contribution to the hosting place.
Tesis (Doctor of Communication Sciences)--Pontificia Universidad Católica de Chile, 2021
Chile, Colombia, Venezuela, Migración humana, Teoría de usos y gratificaciones, Medios diaspóricos, Medios digitales, Medios étnicos